We appreciate your understanding in our necessity to adhere strictly to our policies. There are no exceptions to these policies.
Reservation Policies for Finca Bellavista
Access: Finca Bellavista is a pedestrian neighborhood, be prepared to hike. A 4×4 vehicle required for last 3km to Finca Bellavista.
Taxes (13%) and service charges (10%) are not included in nightly rental rates.
A wire transfer (including all transfer fees) can be accepted as an alternative form of payment. Reservations are not confirmed until a transfer confirmation number is received by Finca Bellavista. Availability is subject to change during this processing timeframe. Please email reservations@fincabellavistacommunity.com for more information.
All rates are exclusively valid for the inquiry date(s) only. Rates are subject to change and will only be honored as shown on the website if the reservation is confirmed by means of a charge to credit card or transfer transaction number, and you receive a confirmation number from the Finca Bellavista reservation system.
Each rental at Finca Bellavista is privately owned. As such, reservations are not transferable from house to house.
Each rental at Finca Bellavista has different amenities including sleeping capacities, occupancy maximums, electricity availability, hiking distance to base camp, etc. By confirming a reservation the cardholder assumes the responsibility that they have read and fully understand the capacities, amenities, and restrictions of their chosen rental as described in the rental page description. The reserving party is responsible for any additional charges resulting in informational oversights made on behalf of the reserving party.
All reserving parties must be 18 years of age or older. All minors under the age of 18 must be accompanied by a legal guardian or adult upon check in.
The cardholder/reserving party is responsible for sharing and distributing all reservation information, rules, tips, and pointers to additional members within their reservation party. Please forward or share all information received with other members of the party for appropriate planning.
All reservations are subject to availability existing at the moment of request, and are subject to change until payment confirmation has been made.
All lodging reservations and applicable charges (including tax & services charges) must paid for in full (100%) upon making a reservation in order to receive a confirmation number.
Reservations are not confirmed until full payment for the reservation has been made.
A confirmation number and confirmation email will be sent by e-mail to the reserving party.
The amount corresponding to the reservation (including taxes and service charges) will be immediately charged to the credit card given at time of booking, provided it has a confirmed reservation status.
CANCELLATION POLICIES
All cancellation requests must be made to reservations@fincabellavistacommunity.com.
Upon receiving written confirmation, via e-mail, by the reserving party of a cancellation, Finca Bellavista commits to send a cancellation confirmation by email with a cancellation number within 48 hours of receiving the cancellation request. No cancellation will be valid without a cancellation number provided by Finca Bellavista.
Grace period: Reservations cancelled within 48 hours of booking will receive a full refund. Only valid for reservations made at least 7 days in advance.
Cancellations confirmed at least 60 full days prior to the reservation start date will receive a full (100%) refund of accommodation fees.
Cancellations confirmed at least 30 full days prior to the reservation start date will receive a 50% refund of accommodation fees.
Cancellations confirmed less than 30 full days prior to the reservation start date will not be eligible for refunds. 100% of the reservation will remain charged to the applicable credit card.
If the cancellation is confirmed at least 7 days prior to the reservation start date, the credit card holder of the cancelled reservation can apply the amount paid on the reservation to another set of dates within 12 months (1 year) of the previously confirmed original reservation start date for the same rental (subject to availability). Finca Bellavista will not accommodate any change of rental unit and is not responsible for amenity related changes made to the unit during this 12 month (1 year) period. The reserving party is responsible for paying any difference in rates made during the rebooking period.
Reservations that are cancelled within 7 days of the reservation start date will receive no refund or rebooking window opportunity. 100% of the reservation will remain charged to the applicable credit card, regardless of situations when a service must be interrupted, postponed or cancelled for reasons beyond its control, including travel mishaps, navigational errors, miscalculations of in-country travel times, road conditions or closures, family deaths, airline cancellations or delays, acts of God such as bad weather, health issues or illnesses, acts of terrorism, or any other unforeseen circumstance.
When applicable, cancellations will be refunded via PayPal. Allow up to 2 weeks for refund to be distributed.
Any reservation that has not been cancelled properly, according to the above parameters, will be charged fully to the credit card due to a “no show” and will be charged 100% of the reservation.
If the cardholder/guest does not arrive on the date specified in the reservation confirmation, and there is no cancellation done accordingly to the above points, the credit card holder will be charged the amount of the entire reservation.
Any reservation changes or cancellations must be done by the cardholder.
ADDITIONAL POLICIES
Please note that all rentals are subject to listed maximum occupancies. Any additional persons above double occupancy in any rental unit (treehouse or cabina) will be charged $25 per person per additional night. This is a charge applied to all rentals that is not subject to negotiation due to costs incurred on behalf of FBV Property Management, S.A.
The reserving party is responsible for any additional persons or charges incurred for its party throughout the course of the party’s reservation.
The access trail at Finca Bellavista are rustic, rocky, and inclined. Please plan and pack accordingly, and be prepared with appropriate containers to transport your belongings (e.g.rolling luggage will not move efficiently on gravel trails). Backpacks are recommended.
Check-in hours are between noon and 5 p.m. Check-ins after 5 p.m. will not be allowed to access any rentals on the “interior of the property”. Lodging at base camp (if available) will be substituted and charged at the original reservation rate. Please plan your arrival accordingly.
Check-out time for all rentals is 10 a.m.
Reception hours are 9 a.m. to 5 p.m. Please plan your financial check-out accordingly.
Exact directions and additional information (including packing tips, planning pointers, and additional food information) will be sent to you with your confirmation number upon making a reservation.
We appreciate your understanding in our necessity to adhere strictly to our policies.
Updated July 9, 2018